support

This tag is associated with 2 posts

Why Support Matters When Choosing an Online CRM Provider

By craigklein ⋅ August 26, 2009 ⋅ One comment

Salesforce.com makes you wait 2 days for support… Here’s what you need to plan for when setting up a new SaaS CRM and what you should ask vendors about their support and training offerings.

Improve Service and Keep Customers with Chat

By craigklein ⋅ July 31, 2008 ⋅ 5 comments

I am not a patient person.  When I need technical support or customer service from a big corporation, a feeling of dread wells up in me. You know the feeling.  We’ve all been there.  On hold, wading through phone menus, wasting time.  The most frustrating thing is when you tell your story to one rep, [...]

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