Customer Service
Client Touches – Post-Sell, Up-Sell and Retain
The 4th installment in “Email Marketing – The Only Bailout Your Business Needs” – how to ensure customer satisfaction, additional sales to highly profitable clients and keep your customers with you for the long term.
Free eBook – Double Your Sales in 2009 – available now
The entire 5 part series is now available for immediate download as a complete e-Book! Double Your Sales in 2009 has been more popular than any other article, whitepaper or e-Book we’ve ever released, by far! Stop listening to the doom and gloom in the news. You can take charge of your own destiny in [...]
The Operative Word in “Customer Service”
… is SERVICE! In my last post I talked about how some of my competitors are hitting their customers with surprise charges after they’re signed up. When I say “service”, I mean it in the sense that you learned in Church – Giving to others without regard for your own interest. Yeah, I know, we’re [...]
Improve Service and Keep Customers with Chat
I am not a patient person. When I need technical support or customer service from a big corporation, a feeling of dread wells up in me. You know the feeling. We’ve all been there. On hold, wading through phone menus, wasting time. The most frustrating thing is when you tell your story to one rep, [...]
Your business is hitting the wall!
If you own a small business, you know what your larger competitors have that you don’t. They’ve got resources to do things bigger and “ostensibly” better than you can. But, do you know what you have they your competitors don’t? Your lack of size and resources can actually be your greatest advantage! You can turn [...]
