crm
2 Reasons What Your Sales People Tell You About Your Leads and Your Marketing is WRONG
When you need to know how your advertising and marketing are working, you ask your sales team. Learn why what they tell is wrong more often than not.
Why CRMs Fail and What To Do About It
Too many CRM implementations fail to meet customer expectations. Its completely avoidable. Learn what goes wrong and how to get it right.
Will 2010 Slip Though Your Fingers? A Basic Contact Management System Can Make Sure It Doesn’t
Business Owners and Sales Execs complain of poor sales follow up more than anything. Its easier than you think to get organized and stay on top of new leads using online contact management or online CRM.
A New Race Car to Success in 2010 for Christmas This Year
If reaching your sales goals in 2010 is a race, then you’ll need to fine tune the engine, the fuel and choose the right road to be successful!
Why Support Matters When Choosing an Online CRM Provider
Salesforce.com makes you wait 2 days for support… Here’s what you need to plan for when setting up a new SaaS CRM and what you should ask vendors about their support and training offerings.
Craig Klein Interviewed by Top Sales Experts
I had the honor of being interviewed by Maureen Blandford, of the Top Sales Experts, about the importance of contact management for sales people and what makes it work. Sales people tend to see a CRM or contact management system as an attempt by management to "micro-manage" them. Of course, it shouldn’t be that way [...]
Pour In The Jet Fuel – Part 5 of Double Your Sales in 2009
There are good leads and not so good leads. Many times, you instinctively know the difference. Other times, you’re completely surprised by the results. You spend a lot of money and time to generate these unpredictable results. The leads your sales team pursues is the fuel in your sales engine. Right now, you’re pouring all [...]
Set the Mustangs Free – Part 4 of Double Your Sales in 2009
How many sales management books have you read? I’m sure each of your sales reps has a couple of sales guru books that they keep on their desk. Have you invested in sales training for you team? A lot of time and money have gone into refining the skills of your sales team. But somehow, [...]
The Operative Word in “Customer Service”
… is SERVICE! In my last post I talked about how some of my competitors are hitting their customers with surprise charges after they’re signed up. When I say “service”, I mean it in the sense that you learned in Church – Giving to others without regard for your own interest. Yeah, I know, we’re [...]
Unpleasant Surprises – not a way to start a relationship
I have got to vent! I have been shocked at how many online contact management and CRM vendors are giving their customers the “bait and switch”! I’ve had the opportunity to work closely with a few customers recently who are currently using popular online or web based CRMs or contact management systems. You would be [...]
