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This tag is associated with 2 posts

Making your horses drink the water

By craigklein ⋅ December 3, 2007 ⋅ 5 comments

Sales wins customers and customer service keeps them.  Growing your business depends on both.  In recent posts, I’ve addressed how easy and profitable it can be to use an information system to beat the pants of your competitors at customer service and turn your sales reps into top performers by getting them just a little [...]

Stellar Customer Service is easier and less expensive than you think

By craigklein ⋅ November 29, 2007 ⋅ One comment

You don’t have to be in the Fortune 500 to build superior customer service into your business. In fact, when’s the last time you called a Fortune 500 company for service and came away impressed with the service you got? The big guys have the resources to do whatever they want but, their size makes [...]

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