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This tag is associated with 2 posts

The “script” that gets results

By craigklein ⋅ December 10, 2007 ⋅ One comment

In front of the customer, they’re instinctive… But somehow, they’re tough to write down on a piece of paper. Your qualification questions.  The questions you ask a prospect so that you understand they’re needs and what solutions you may have that they’ll see value in. So you’re asking, why do I need to put them [...]

Stellar Customer Service is easier and less expensive than you think

By craigklein ⋅ November 29, 2007 ⋅ One comment

You don’t have to be in the Fortune 500 to build superior customer service into your business. In fact, when’s the last time you called a Fortune 500 company for service and came away impressed with the service you got? The big guys have the resources to do whatever they want but, their size makes [...]

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