Customer Service
Why Support Matters When Choosing an Online CRM Provider
Salesforce.com makes you wait 2 days for support… Here’s what you need to plan for when setting up a new SaaS CRM and what you should ask vendors about their support and training offerings.
Client Touches - Post-Sell, Up-Sell and Retain
The 4th installment in “Email Marketing - The Only Bailout Your Business Needs” - how to ensure customer satisfaction, additional sales to highly profitable clients and keep your customers with you for the long term.
Free eBook - Double Your Sales in 2009 - available now
The entire 5 part series is now available for immediate download as a complete e-Book!
Double Your Sales in 2009 has been more popular than any other article, whitepaper or e-Book we’ve ever released, by far!
Stop listening to the doom and gloom in the news. You can take charge of your own destiny in these challenging [...]
Politicians, Fat Cats and Small Businesses
Wow! What a month! The last 4 weeks have seen Hurricane Ike hit us here in Houston, a world wide financial crisis, the U.S. goverment’s direct nationalization of a big chuck of the mortgage and banking industries and two presidential candidates competing with each other for who can toss out the biggest bailout of U.S. [...]
Things Hurricane Ike Taught Us
I couldn’t resist posting these funny quips from an anonymous house wife here in Houston. Even for those across the country dealing with the damage Ike inflicted in Eastern states and of course, those in the Gulf Coast states that suffer hurricane regularly, this are priceless! Enjoy!
Things Ike taught me
Coffee and frozen pizzas can be [...]
Hurricane Ike teaches us a few things - Thank You Plywood!
Wow! Do I feel lucky today!
I’ve been a resident of Houston, Texas for 40 plus years and I have to say that Hurricane Ike was the worst I’ve ever been through personally.
My family was extremely fortunate. No damage or injuries to speak of. Most of my SalesNexus colleagues came through fine too. A few of [...]
The Operative Word in “Customer Service”
… is SERVICE!
In my last post I talked about how some of my competitors are hitting their customers with surprise charges after they’re signed up.
When I say “service”, I mean it in the sense that you learned in Church - Giving to others without regard for your own interest.
Yeah, I know, we’re talking about business [...]
Is your phone system helping or hurting?
We all spend a lot of time optimizing the way we market, obtain leads and manage them through our sales pipeline. All too often, a seemingly small thing can create a bad impression and turn a river of sales opportunities into a trickling stream.
Todd Miechiels, a Web Marketing guru that I know and trust, just [...]
Improve Service and Keep Customers with Chat
I am not a patient person. When I need technical support or customer service from a big corporation, a feeling of dread wells up in me.
You know the feeling. We’ve all been there. On hold, wading through phone menus, wasting time. The most frustrating thing is when you tell your story to one rep, then [...]
Getting to Smile and Dial mode
My wife is one of the least organized people I know. That’s not a slam, its a fact. She and I are polar opposites in countless ways and we’ve decided that’s, of course, what keeps our relationship sizzling!
I’ve tried to encourage her to use various time management and organization techniques and systems in her Real [...]
