// you’re reading...

Customer Service

Is your phone system helping or hurting?

We all spend a lot of time optimizing the way we market, obtain leads and manage them through our sales pipeline.  All too often, a seemingly small thing can create a bad impression and turn a river of sales opportunities into a trickling stream.

Todd Miechiels, a Web Marketing guru that I know and trust, just posted a great article about an experience with a client who’s phone system was turning off prospects.

Todd’s article also highlights the value of track-able phone numbers that enable recording the calls.  If you’re spending big bucks on lead generation, these are things you should consider.

Discussion

2 comments for “Is your phone system helping or hurting?”

  1. Hi!
    Often ironically the title is reality. “is your phone system helping or hurting” sums my phone system experience the last 3 years up.
    Until I founf the new system from GoHello. It is reallt revolutionary, easy-to.use, cheap, and efficient.

    there is a free try out period under following link:

    http://www.gohello.com/12b3

    Posted by FilipLE | September 15, 2008, 10:16 am
  2. I’ll tell you what is the worse. I was trying to contact a vendor of mine the other day. I tried every extension at their company only to get a voicemail at every extension including the operator. This was during normal business hours. Needless to say it was not a good experience.

    Posted by Gerald Weber | October 21, 2008, 9:19 am

Post a comment

Tag Cloud